Kingmaker Casino

The player from Greece had faced multiple issues with his withdrawals since September 17, totaling four requests. The player sought clarification on the ongoing delays and verification requests. The issue was resolved after the player submitted the necessary documents, leading to the confirmation of his account’s verification and the subsequent payment of all his funds. The player from Germany had multiple pending withdrawals of 500 € at Kingmaker Casino. Despite ongoing communication with support, he continued to receive vague reassurances about the status of his withdrawals, which had exceeded the stated processing time. The Complaints Team facilitated communication with the casino, which acknowledged delays due to high volumes of requests.

Player’s multiple withdrawals are delayed.

Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Germany had a pending withdrawal exceeding 500€ that had not been processed despite waiting beyond the stated 3 business day processing time. The player had submitted all necessary verification documents.

• Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos.
• After the complaint was submitted, we had advised the player to be patient as withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests.
• He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing.
• The Complaints Team then had decided to keep the complaint open until the full payment was received.
• The player from Italy was unable to withdraw his funds from the casino.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. An Australian player had reported a delay in receiving three withdrawals from an online casino dated back to 18th April, totaling approximately $300 AUD. The player had contacted support multiple times but continued to face delays.

The casino had not provided an explanation nor responded to the player’s attempts to communicate. The player had made successful withdrawals in the past and had passed all KYC verifications. The casino later revealed that the player’s account had been closed due to a chargeback request for one of their deposits, which was considered a breach of the casino’s terms and conditions.

Player from Australia has delayed withdrawals.

The player from Italy sought to recover deposits totaling 3,000 euros from a Curacao-based casino that operated without an AAMS license. Despite having an active self-exclusion in Italy, the casino did not acknowledge it. After reviewing the case, it was concluded that the refund request could not be justified, as the player did not inform the casino of his gambling problem or self-exclusion before requesting a refund.

The player from Germany had experienced withdrawal delays from the casino with incoherent explanations for the delay, which included technical issues and verification problems. He had also been concerned that the casino site was not accessible and feared that he had lost his deposit and winnings. However, the Complaints Team had clarified that the casino website was operational and had advised the player to cooperate with the casino’s verification process. After 14 days, the player’s account had been successfully verified and his withdrawal request processed. The player had confirmed receipt of his winnings, resolving the issue. After ten days, the player’s account had been flagged for review.

After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

Player’s winnings were reduced after bonus wagering.

The player later confirmed via email that he had received his withdrawal, leading us to mark the complaint as ‘resolved’. The player from Greece had requested a withdrawal prior to submitting his complaint. However, the player confirmed that no further identification was needed.

The issue was eventually resolved, kingmaker casino australia with the player confirming receipt of the funds. The player from Germany had been waiting for a withdrawal for less than two weeks. After the complaint was submitted, we had advised the player to be patient as withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We assured him that we would intervene if his verified account didn’t receive the approved withdrawal after 14 days.

The player from Greece had been waiting for a withdrawal requested on December 4th, and despite having contacted live chat, he only received repeated responses asking for patience. The player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint. Getting going is simple, and a world of casino kicks await, and the free Kingmaker bonus cash starts coming your way with the incredible welcome bonus. The player from Greece had been waiting for a withdrawal for less than two weeks. Despite the Complaints Team’s attempts to assist the player and extend the response time, the player failed to provide any further information or respond to the team’s inquiries.

After multiple communications with the casino and the complaints team, the player finally received their funds. However, they raised another issue of a pending withdrawal of €70 from a bonus win. The complaints team had advised the player to wait up to 14 days for the withdrawal to be processed and paid out. The player from Greece had been waiting for nearly ten days for his withdrawal. Despite repeated contact with customer service, he had been informed about delays due to a large volume of requests and hadn’t been asked for identification yet. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.

The player complied and subsequently confirmed receipt of her payment. The issue was then marked as resolved by the complaints team. The player from Spain had experienced delays in processing a withdrawal of 500 euros.